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What is Quality?

Quality - you know what it is, yet you don’t know what it is.

Was Quality something that you “just see” or might it be something more subtle than that, so that you wouldn’t see it at all immediately, but only after a long period of time?

This was the question, If everyone knows what quality is, why is there such a disagreement about it?

- Robert M. Pirsig, Zen and the Art of Motorcycle Maintenance

Quality, something that had occupied my thoughts recently.

How do you describe quality to your staff? Is it as subjective as “the boss likes it” or can an objective standard be applied?

Does culture play a part in the perception of quality. For example, many people still harbour the notion that “Made in China = Inferior Quality”. How can a company in China tackle this issue, both internally and externally?

Night Dream, Day Dream

All men dream: but not equally. Those who dream by night in the dusty recesses of their minds wake in the day to find that it was vanity: but the dreamers of the day are dangerous men, for they may act their dream with open eyes, to make it possible

T.E Lawrence, Seven Pillars of Wisdom

Blogspot blogs Unblock in China?

As usual I was surfing around and clicked on a blogspot blog. The usual drill is,

  1. open the blogspot blog in another Firefox tab,
  2. copy the URL into a proxy,
  3. browse the site through a proxy.

A few minutes ago, something extraordinary happened, the blogspot sites loads!

Has China unblock all blogspot sites?

A quick check on WordPress.com, it is still blocked.

First Vision Meeting and the Road Ahead

We had our first vision meeting yesterday evening. The outcome of the meeting was not clear but from the look of what the guys are working on today, I say they got a sense of where we are heading.

Which is a good thing. The past few months has been very exciting. After numerous stumbles and falls over the past 2 years, things are finally starting to take shape.

Few things happening over the next few months:

  • getting a new office
  • putting in place remote teams
  • ICP permit is in the process
  • starting development of 2 ideas we want to incubate

Sharing Office in Shanghai

Yet again we are expanding office (again but a good news!). This time we want to be sure we have room for expansion so we are going to get a bigger office.

We found an ideal location however there are more space than we need. So we decide to share the space with another company or even help entrepreneurs.

If you are starting (or planning to start) business in Shanghai and do not want to commit to rental and furniture, this is an option.

We will/can provide

  • an official office address
  • table
  • meeting room
  • computer
  • admin support
  • local knowledge and expertise

Please contact me in private if you are interested.

Introduction to WOFEs in China

Kenneth Wong made a very good introduction to WFOE (or is it WOFE?) at SGentrepreneurs.

For many foreigners seeking to setup business in China, the Wholly-Owned Foreign Enterprise model is the the de facto model to go for.

However like another writer Gabriel Yong mentioned, there is “a large grey area when you want to do business in Shanghai“.

My opinion is that WOFE is only for companies that is established, stable and growing. It is the proper channel and safeguard the legal rights of the company.

However if the company is new or startup, there is no point in bringing a wad of cash and start a WOFE.

Nigerian scam comes to Singapore

Can’t believe it. The famous Nigeria scan is now in Singapore - complete with UOB and Government of Singapore.

If only entrepreneur are as creative…

Continue reading ‘Nigerian scam comes to Singapore’

Building a Company History

I was look at this and think to myself. “How wonderful if I could document my company over 18 years like this!”

Regrettably I have no photos from my old venture. Sometime, I look back and wish I had collected those photos, from Aljunied (2) to Bukit Merah (2) to Orchard Road.

My China ventures had been through 4 locations in Shanghai. A good time to start is now…

Do you keep track of your company history?

Sending CD via post banned in China

Do you laugh or do you cry?

Last week, I sent a water-proof camera sample and its software driver in a CD. Today the courier company that the package was stopped at the custom and returned because sending CD via post or courier is banned.

What?! Wait till you hear the reason.

It is a measure against piracy.

Oh well, I will just ask the client to download the driver from the website.

Another business day in China.

Bending over backward for client

Yesterday was Sunday. We went to visit a bag manufacturer that is rushing some backpack for one of our client (which is well known, but shall remain unnamed).

As usual, the factory is way out of the city, almost an hour and a half drive.

As usual we arrived near noon, given a tour then we headed for lunch. Typical chinese hospitality.

The factory is running at full capacity, working through weekends and night shift. We were fortunate that they agreed to change production schedule to cater to deliver 150 pieces in advance.

The client’s logistic company was supposed to pick up the item and send them to Wuxi the next day. We waited. We called them. They then told us they can only show up after 8pm. Too late.

We quickly decided to moved the goods back to our office in the city so that the logistic guy could pick up from there. 4pm was the time given to us for the pick up. Again we waited. Until 6.30pm.

Today, this morning, the client told us that they need another 60 in advance to be sent to Shandong.

Ok guys, bend over. Backward.