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Archive for the 'Entrepreneur' Category

China calling:

This an interesting article I found online regarding the Chinese, Chinese culture and business in China.

With more and more business trying to get into the China market, understand the people and culture becomes an important subject of discourse.

When even a Chinese myself finds it difficult to understand the mainland Chinese people, it is not a surprise that Westerners finds it a puzzle.

The following quotes from the article are fruit for some thoughts…

… your own staff underperforms in the Chinese environment with a probability exceeding seventy percent

… will the biggest planet China orbit around capitalism or capitalism orbit around China?

It seems that all the time the Chinese operate as if they were living in the Brave New World. Parallel scenarios are being scanned to a very stretched extend and they play an important role in selecting the best options. In fact the Chinese language itself is at the root of this behaviour.

Read on…

Continue reading ‘China calling:’

The Pursuit of Happyness

The Pursuit of Happyness is quite an inspiring film for entrepreneurs and if you have not watch it, I personally recommend it.

The storyline is simple and the ending predictable. But if nothing else, the film gives us entrepreneurs a jolt and reminds us that “it is possible” and “do not give up yet”.

Whenever I stand infront of people and introduce my service, I think of Will Smith selling the bone scanner.

I wish I will one day meet some bosses that give me that break. Yeah, every entrepreneur probably wished that too.

But think about it, what enhances the chances of you meeting a boss (an angel), sitting stressed at home or going out there meeting people?

The fact is you can’t change luck, but you can do whatever in your ability to influence luck. That’s I believe is the key.

Is there is real Chris Gardner? Apparently yes!

Like a jigsaw puzzle in progress

How do you visualise the process of starting and running a business? I thought of this imagery while thinking about what I’m doing and how I can move forward.

Take a step back, look at the roads you took and the things you did. Compare with the visualization I am going to describe.

The imagery is that of building a jigsaw puzzle.

How do you build your puzzle? I can think of 2 ways

  1. Start from a familiar piece and build around it until the whole picture is complete.
  2. Put many separate pieces in place and try to build each island until they join together to form the whole picture.

complete-from-one-pieceIn the first way, the entrepreneur starts with a core idea. This could be something he/she knows, has experience or an idea. It is like picking up the first piece of the puzzle.

Next he starts looking for pieces that fits and put them together, joining to the starting piece. In business, we start putting together pieces like looking for partners, suppliers, distributors, customers, staffs, office, paperwork.

Slowly but surely the picture becomes more complete just as the picture of a company becomes clearer and clearer as more pieces come together.

I’m not sure if this is typical to many entrepreneurs because this is not what I do, I’m more like the second way.

complete-from-many-islandsWith the second way of putting together a jigsaw puzzle, we start by putting together a few isolated “island” of pieces.

In the case of business, it is like doing a few things at the same time. Some gurus would caution against this as being too stretched. But I think many entrepreneurs try out a few things. Not all the things work especially well but do the few things together enable them to bring in enough income.

Over time the “islands” grow. Some are larger, some smaller but all are viable. At this point the entrepreneur may start to think “How do I link all these islands together?”

For a jigsaw puzzle, linking is a matter of finding the pieces that join the islands together. For a business it could mean packaging the different services or products. If the entrepreneur is using different identities for each service/product, a holding company or a group identity may be useful.

In my case, I’m at such a crossroad. I had been doing a few things and each of them had been successful to a certain degree. Now I’m thinking about how I can link them or cross-market them.

Of course imagery is never a perfect reflection of reality but an interesting way of looking at things. It is the same here, the two methods certainly do not exactly dissect entrepreneurs into 2 groups but represent different approaches.

Further intesting thoughts:

  • Things evolve and the 2nd way could evolve into the first as islands are joined.
  • We can imagine the final picture as a vision and build of the puzzle as steps towards the vision.
  • In the real world, the puzzle has no boundary so in theory you could build on and on.
  • Imagine a puzzle where the picture changes over time, so if you do not find the right pieces fast enough, you may find what you had done become invalid.

I have not come across this analogy anywhere. If you know any author that mention it before, let me know.

Getting out of a negative spiral

For most of the past few months I was in a rather negative mood. Things was not going well and the more I dwell on it, the more negative I became. Everything simple went into a downward spiral.

I knew immediately from past scenario that it is a cycle that I had to breakout. Of course it was easier said than done.

Even taking a break and going back Singapore didn’t help. The general negativeness presisted until this one day last week. It felt that I had done something right. As I was walking back home, suddenly I was bouncing up as if springs were attached to my feet!

Not to sound like some guru but negativity seriously affects an entrepreneur’s allround ability - thinking, working, and people around him/her.

So how to get out of a negative spiral? Here are 4 ideas I had distilled

  • Stop what you are doing. Try something new for a change. In the process you may discover thing that overcome the negativity.
  • Take a break. This did not work for me this time but certain can help you to get our of the spiral. Take a bold step away, you may find thatthe problem don’t reall need your attention.
  • Share with your loved one. I was very blessed to have the support of my wife. She switched job and came to Shanghai few months back. All these while she had been helping me in one way or another.
  • Talk to someone. Talk to a business partner, customer or even competitor. You may find they have the same problem, already solved it or there are some creative solution between both of you.

What do you do to get out of a negative spirial?

Getting ideas out of the heads

As business grow and more people join the company, the one challenge that I constantly face is how to get ideas out of my head and into the head of people who will execute and realise the ideas.

This may sounds simple until you try to untangle all the strands of detail in an idea and hand them out in manageable bits to different people.

A business idea typically consist of massive interaction of different business functions. So an entrepreneur not only has to wear different hats, he/she also must be able to help other wear their hats.

Taking this a step further, how can I get the ideas out of the head of individual employee and disseminate to the other employees? This falls into the domain of Knowledge Management.

Is knowledge management a big, fancy term only for big companies, MNCs? Can entrepreneurs successfully leverage knowledge management to their advantage? How?

An area that I’m exploring, implementing and testing.

The Art of Wearing different Hats

Being an entrepreneur certainly means wearing different hats. It could be the financial hat, marketing hat, operation hat or the sales hat. Unlike working on a job, wearing a few hats at the same time is commonplace.

Wearing the accountant hat, I worked out the account for the company so far over a few nights. Previously we did not keep good account (I can hear accountants scream). We did keep record but it as not in the proper Balance Sheet, Profit & Loss kind of way. How many entrepreneur know all these anyway. There are still figures to fill up, so this hat will stay on for a while.

With the HR hat on I started thinking about how we could recruit more people - more sales, more developers, more designers. How to attract, motivate, retain. We got our recruitment drive underway - word of mouth, internet ads. Should see some result in the next few weeks.

With the operation/technical hat on I led a training session this afternoon to brush up the knowledge of the technical people. Plan project schedule, check quality of work, fulfill orders, strategize development direction, innovate products. All in a day’s work.

With the sales hat on we discussed about how to target and go after customers. How to best maximise our effort and put deploy sales guy (yes guy, not guys). So far results had been encouraging. We are following on several leads since the sales guy joined this month.

Not to mention there is also the cleaner hat. We spent the last weekend cleaning up the new office. Arranging the furnitures, carrying stuffs from home to office, office to home, old office to new office. It is not done yet. This weekend we are rearranging the layout of the old office where the production and development team will be.

You think that is tough? Wearing one hat at a time is nothing. It is static. Transiting from one hat to another is the key. It is dynamic.

I like the technical hat alot but I shouldn’t wear it all the time. I need to take it off, sometimes when I least wanted to. The HR hat is the toughest to wear right so I had to spend more time.

Isn’t it excting when the sales hat is doing great? But better switch swiftly to the HR hat so that there are enough people to work on orders. More people means more mouth to feed. Better put back the sales hat least everyone starves. In between, alternate often with the operation hat to ensure production are running seamlessly.

The art, as you see, is not just waering hats but in wearing the right hat at the right time while not mess up the hair.

Other people’s problem can become your problem

This may sounds familiar.

You did everything right and was expecting to deliver a job well done to the customer. Then out of nowhere problem came. What’s worst part is that the problem was not caused by you and there is no way you would have anticipated that.

Just this shit happened to me last week and the aftermath dragged on to this week.

We did a job for a client, exceed their expectation, below budget and well within schedule. How perfect can it get? We were going to surprise the customer. But alas, we were suprised instead.

The first sign of storm came when the customer emailed us to say that they did no received the goods at the specified time. We called the shipper and was told it was in the custom processing. That was before the weekend so everyone happily put it at the back of the mind.

Last Wednesday, another email. This time the warning sounded.

Countless calls later we dugged up a whole can of worms. How the whole thing could happen still baffles me. Some might say “Well, it is China.”

Suffice to say some heads rolled but that isn’t going to save us. The goods that was supposed to be in the customer’s hand is now sitting somewhere held ransom! It wasn’t our problem but we got dragged in nevertheless.

More calls and negotiation later, the boxes of goods returned back to our office. By now we are now a week late. Digging into our pocket we sent some of the goods via UPS so that the customer could use them immediately. That arrived today. The rest of the goods is leaving office tomorrow.

Hopefully no surprises this time. But who know, touch wood.

Entrepreneur and working out

Ran across 5 Reasons Why Every Entrepreneur Should Workout and I was immediately reminded that I hasn’t been working out regularly over the past 2 years.

Scary. When things get busy, exercising is often the first thing to be put aside.

Exercising is like a long term investment with compound interest. If started young, you put in a small effort and reap immense return over time. The immediate return though is not too apparent. However if started too late, it could be expensive or even impossible to achieve the same return.

As pretty active sportperson before (having competed in the Southeast Asian (SEA) Games when I was younger), I can attest to the benefits of exercising.

Now I what I need to work the exercising routine into my life again.

Learn to stop worrying about details

Many pundits claimed that without a business plan, you are planning to fail. Yet others ignored business plan. Those walking down the middle avocate a short plan.

Over the years I had learnt to stop worrying about details but to let the details work their way out.

It is not to say planning isn’t important, it is. It is about not getting bogged down by details, unknowns, over planning. All these can actually lead to inactivity. Oftentime things will work the details out itself but only if you get it started in the first place.

Take the recent example of our new office. We had wanted to have a bigger office because the current one is pretty cramp and we would also like to have a meeting room. At the same time it is an option to expand, we had moved offices many time as a result of space and it would be nice to preempt that.

Well, chance has it that the floor above us became available and presented itself to us. We went wildly excited but at the same time went through our accounts and worried about the sustainability. There were many unknowns and we started discussing many “what-if” scenarios figured our current cash can only sustain another 2 months.

It is a good thing that the property is hot and we had to act fast. There isn’t enough time for us to figure out every possible scenarios. So we decided to go ahead and rent it.

The deposit was paid on Friday. Making that decision had actually led us to focus on how to make it happen instead of worrying about why it would not happen.

We are talking to a few entrepreneurs that are interested to share the office with us and use the meeting room facilities (In fact we now have plenty of space because we decided to keep the existing office as well). We are also planning ahead when the office is ready so that we can expand and grow our business.

All these activities would not happen if we just stood there and worry.

What is Quality?

Quality - you know what it is, yet you don’t know what it is.

Was Quality something that you “just see” or might it be something more subtle than that, so that you wouldn’t see it at all immediately, but only after a long period of time?

This was the question, If everyone knows what quality is, why is there such a disagreement about it?

- Robert M. Pirsig, Zen and the Art of Motorcycle Maintenance

Quality, something that had occupied my thoughts recently.

How do you describe quality to your staff? Is it as subjective as “the boss likes it” or can an objective standard be applied?

Does culture play a part in the perception of quality. For example, many people still harbour the notion that “Made in China = Inferior Quality”. How can a company in China tackle this issue, both internally and externally?