You are right to say its contingency planning. Yet contingency can be plan only if foreseen. In this case it was not even imagined.
Truly 人算不如天算 (literally man’s calculation is not heaven’s calculation).

But things did have went well. Although the client did not express openly, I sense that they are happy that we send them a box in advance via UPS.

We then send the rest via DHL, at totally exaggerated expenses.

And there was an unexpected turn a well which could be a good topic for a new post.

I had a 2 day presentation with a ‘professional’ videographer who erased my presentation. I was totally whacked out. Needless to say I never use him again.

Trouble is, no matter how angry a client is at that point, there is no reason to assume he will be this way forever.

A sincere apology, an indication that you did your best, and a request for reciprocation is in order. I mean, remember what happened when your best friend in school ate the last ice cream that you wanted and never shared? Cold shoulder treatment right? But after some time, things work out.

I think it’s the same way.

I know that entrepreneurs doing our work leave us times when we have to be tested. Maybe it’s just part of the contingency planning process - and gaining solid experience!