Bending over backward for client

Yesterday was Sunday. We went to visit a bag manufacturer that is rushing some backpack for one of our client (which is well known, but shall remain unnamed).

As usual, the factory is way out of the city, almost an hour and a half drive.

As usual we arrived near noon, given a tour then we headed for lunch. Typical chinese hospitality.

The factory is running at full capacity, working through weekends and night shift. We were fortunate that they agreed to change production schedule to cater to deliver 150 pieces in advance.

The client’s logistic company was supposed to pick up the item and send them to Wuxi the next day. We waited. We called them. They then told us they can only show up after 8pm. Too late.

We quickly decided to moved the goods back to our office in the city so that the logistic guy could pick up from there. 4pm was the time given to us for the pick up. Again we waited. Until 6.30pm.

Today, this morning, the client told us that they need another 60 in advance to be sent to Shandong.

Ok guys, bend over. Backward.

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