The blame game is something I very bad at and have no intention of improving. Unfortunately for me, in the envirnoment I’m in, the locals had perfected it into a fine art.
Instead of lamenting what happened today, let me just recount this little incident a week ago.
I went into a noodle stall for a late lunch and ordered �酱�(noodle
with meat sauce). So after paying at the counter, I got a slip of paper
with the order written, handed it over to the waitress who then handed
it to the kitchen. A short while later, the noodle arrived - soup
noodle with meat sauce.Before the story continues, some background about �
酱é�¢. This dish is serve differently in different part of the country.
Some server it with soup and meat sauce, others serve dry (drained like
spaghetti) with meat sauce.In this particular incident I was expecting the dry version, which is more common. So I ask the waitress if she could have the soup drained.
What
followed is really what I am trying to illustrate. An attitude so
common and ingrained that one wonders if anyone take responsibility at
all.The reply came was "It was written on the slip". I look disbelived.
More
was to come. The girl at the counter overheard (it was a small shop)
and immediate proclaimed, "You (meaning me) did not told me".Fine, please drain the soup. Relunctantly the waitress took it back. It did not rest there though. All the way back to the kitchen she mumbled "It was not written". Over at the cashier, the girl emphasised a few more time that their version is the soup version.
Amusing? Not if similar things happened in your business.
If ony the energy spent on playing blame game is redirected to getting things done right.
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